---
title: Statuses
description: The platform status Hearl reads from each thread, and the progress your team sets.
---

Each conversation has two separate states. The **platform status** describes what happened on X, Reddit or Hacker News, and Hearl updates it on every run. **Progress** describes where your team is, and only your team changes it.

## Platform status [#platform-status]

Read from the thread itself, so nobody has to update it.

| Status | Meaning |
| --- | --- |
| No reply yet | Nobody from your team has answered. |
| Team replied | One of your official accounts answered. |
| User followed up | After your team's last reply, the original poster wrote again, or someone replied directly to your team. |
| Needs a human check | The AI wasn't sure, so a person decides. See [AI filtering](/docs/jev-filtering#human-check). |

**No reply yet**, **User followed up** and **Needs a human check** put a conversation in **Needs action**.

Hearl knows a reply came from your team when its author is one of the official accounts you set on the product: your X accounts, your team's Reddit accounts and your team's Hacker News accounts. Add every account your team replies from.

### Other statuses [#other-statuses]

| Status | Meaning |
| --- | --- |
| Your team's post | The post was written by one of your official accounts. Replies under it are judged one by one. |
| No reply needed | About your product, but nothing the team needs to say, such as pure praise or a share. |
| Not about the product | Something else with a similar name. |
| No longer tracked | Posted more than 7 days ago, so Hearl stopped rechecking it. |

## Progress [#progress]

Set by your team.

| Progress | Use it when |
| --- | --- |
| Not started | Nobody has picked it up. Every new conversation starts here. |
| In progress | Someone is working on it. Claiming a conversation moves it here. |
| Waiting on user | You've answered and are waiting for the user. |
| Waiting on team | Waiting on someone inside your company, such as engineering. |
| Done | Finished, with an outcome. |

Any conversation that has been started and isn't done stays in **Needs action**, whatever its platform status.