# Pricing

Start free. Individual and Enterprise plans include a monthly allowance and bill extra conversations by usage; Team is priced per seat.

## Free: $0/month, $0/year

Try Hearl with one product

- 1 product
- 2 seats
- Collected daily
- 500 conversations a month included
- Collection pauses when the allowance is used

## Individual: $19/month, $190/year

For a founder or solo maker watching their own products

- 2 products
- 1 seat
- Collected hourly
- 2,000 conversations a month included
- Extra conversations $5 per 1,000

## Team: $15/seat/month, $150/seat/year

For support and community teams sharing one inbox

- 5 products
- Minimum 3 seats
- Admins add, remove and assign seats
- Collected hourly
- 1,500 conversations per seat a month, shared by the team
- Extra conversations $4 per 1,000

## Enterprise: $299/month, $2990/year

For companies with many products and fast-moving communities

- 20 products
- Unlimited seats
- Collected hourly
- 5 products collected every 15 minutes
- 50,000 conversations a month included
- Extra conversations $3 per 1,000

Every new workspace gets 14 days of Team with 3 seats. No card needed.

## FAQ

### What counts as a conversation?

One post Hearl collects, together with its replies. Replies don't count separately, and posts filtered out before they reach your inbox don't count.

### What happens when I go over the allowance?

On Individual, Team and Enterprise, collection keeps going and extra conversations are billed per 1,000 at the end of the month, up to three times the allowance. On Free, collection pauses until next month. Nothing is ever deleted.

### How do Team seats work?

You buy a number of seats (at least 3). Each member uses one seat, and admins can add or remove seats from Billing. The conversation allowance grows with the seat count and is shared by the whole team.

### Can I cancel any time?

Yes. You keep your plan until the end of the paid period, then the workspace moves to Free with all its data.

### Who handles payment?

Payments are processed by our payment partners Waffo Pancake and Creem, who act as merchant of record and handle tax and invoices.

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Source: https://hearl.org/pricing