Introduction

Hearl is a shared inbox for public conversations about your product on X, Reddit and Hacker News.

Hearl collects posts and replies about your product from X, Reddit and Hacker News into one queue. Hearl’s AI sets aside posts that aren’t about your product. Your team then gives each conversation an owner, a due date and an outcome, while Hearl keeps reading the thread to see whether your team replied and whether the user wrote back.

How it works

1. Collect. Hearl watches your official X accounts and the posts that mention them, your subreddits, Reddit search and Hacker News search. It runs in the cloud at your plan’s frequency, so there is nothing to install.
2. Filter. Hearl’s AI reads each post against your product description and returns probabilities: is it about your product, does it need a reply, what kind of post is it and how urgent is it. Posts it isn’t sure about go to a review list instead of disappearing.
3. Own. Each conversation gets one owner and any number of collaborators, with notes, a due date and an outcome.
4. Close. When your team replies on the platform, the status changes on its own. When the user follows up, the conversation comes back to the inbox.

What Hearl doesn’t do

• It doesn’t reply for you. You open the original post and answer with your own account.
• It doesn’t report volume, sentiment or trends. It focuses on what happens after a post is found.

Where to go next