Track YouTube videos and comments about your product
Hearl searches YouTube for new videos that name your product and tracks the comments, where users often ask how to do something or report what went wrong.
What Hearl collects
- New videos that name your product
- Comments on those videos
How to set it up
Turn on YouTube under More channels in the product. It uses your search terms.
Questions
- Does Hearl post replies for us?
- No. Hearl never posts publicly. It finds the conversation, judges it and tracks it; your team replies on the platform itself.
- How often is it checked?
- On a schedule set by your plan: daily on Free, hourly on paid plans, every 15 minutes for fast products on Enterprise. You can also collect now from the product page.